Privacy Policy

Introduction & Scope

Welcome to Trekavel. Your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.trekavel.com (“the Website”), use our services, or interact with us in any way.

This policy applies to all activities of Trekavel and governs our data practices on www.trekavel.com, our mobile applications, and related services. By using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect

Directly Provided Information

When you use our services, you may voluntarily provide us with certain personal information, including:

  • Account information (name, email address, username, password)
  • Profile details (profile picture, travel preferences, biographical information)
  • Booking information (passport details, travel dates, accommodation preferences)
  • Payment information (credit card details, billing address)
  • Communication content (messages sent to us, survey responses, reviews)
  • Social media information (when you connect your social accounts)

Automatically Collected Information

We also collect certain information automatically when you visit www.trekavel.com:

  • Technical information (IP address, browser type, device information, operating system)
  • Usage data (pages visited, time spent on pages, links clicked, search queries)
  • Location information (country, city, time zone based on IP address, precise location if permitted)
  • Referral information (how you found our Website)
  • Cookies and similar technologies (as explained in the Cookies section below)

How We Use Your Information

We use your personal information for the following purposes:

  • Service Provision: To create and manage your account, process bookings, verify your identity, and provide customer support.
  • Personalization: To customize your experience, recommend destinations, and show content relevant to your interests and past activities.
  • Communications: To send booking confirmations, updates, security alerts, and support messages. With your consent, we may also send marketing communications.
  • Improvements: To analyze how people use our Website, troubleshoot technical issues, and develop new features.
  • Security: To detect and prevent fraud, unauthorized access, and other harmful activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Cookies & Tracking Technologies

Trekavel uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our Website.

Types of Cookies We Use

  • Necessary Cookies: Essential for the Website to function properly. These cannot be disabled.
  • Performance Cookies: Help us understand how visitors interact with our Website by collecting anonymous information.
  • Functionality Cookies: Allow the Website to remember choices you make (such as language preference) for a more personalized experience.
  • Advertising/Targeting Cookies: Used to deliver advertisements relevant to you and your interests.

Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, if you block certain cookies, you may not be able to use all features of our Website.

For more detailed information about the specific cookies we use, please visit our Cookie Policy [link].

Third-Party Sharing

We may share your information with the following categories of third parties:

  • Travel Service Providers: Hotels, airlines, car rental companies, tour operators, and other services you book through our platform.
  • Payment Processors: Financial institutions and payment service providers who process your transactions.
  • Analytics Partners: Companies like Google Analytics that help us understand how users interact with our Website.
  • Marketing Partners: Advertising networks and social media platforms that help us promote our services.
  • Business Partners: Affiliated companies and business partners who offer joint services or promotions.
  • Service Providers: Companies that provide technical infrastructure, customer support, email delivery, and other services.
  • Legal Authorities: Government agencies, regulators, or courts, when required by law or to protect our rights.

We only share the information necessary for these purposes and require third parties to respect your privacy and comply with applicable laws.

User Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request that we update or correct inaccurate information.
  • Deletion: Request that we delete your personal information in certain circumstances.
  • Restriction: Request that we temporarily or permanently stop processing your personal information.
  • Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Objection: Object to our processing of your personal information for direct marketing or based on legitimate interests.
  • Consent Withdrawal: Withdraw consent previously given for data collection, processing, or sharing.

To exercise these rights, please contact us at contact@trekavel.com. We will respond to your request within 30 days.

Specific Regional Rights

European Economic Area (GDPR): If you are in the EEA, you have the right to lodge a complaint with your local data protection authority if you are unsatisfied with our response.

California (CCPA/CPRA): California residents have additional rights, including the right to know what personal information is sold or shared and the right to opt-out of sale or sharing of personal information.

Other Regions: Additional rights may apply based on your location. Please contact us for region-specific information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods vary based on the type of data:

  • Account Information: Retained as long as your account is active or as needed to provide services.
  • Booking Records: Kept for legal and tax purposes for up to 7 years after your trip.
  • Marketing Data: Stored until you unsubscribe or request deletion.
  • Analytics Data: Retained in anonymous form for up to 26 months.

When your data is no longer needed, we will securely delete or anonymize it.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data in transit and at rest
  • Secure HTTPS connections
  • Regular security assessments and penetration testing
  • Access controls and authentication procedures
  • Employee training on data protection
  • Physical security controls for our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continually work to enhance our protections.

International Transfers

Trekavel operates globally, which means your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States and European Union.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to countries that have not received adequacy determinations, we use legal mechanisms such as Standard Contractual Clauses or rely on derogations for specific situations as provided in Article 49 of the GDPR.

Children’s Privacy

Our Website is not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

If you believe we might have any information from or about a child under 16, please contact us at contact@trekavel.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be effective as of the “Effective Date” at the top of this policy.

We encourage you to review this Privacy Policy periodically. If we make material changes, we will notify you through the Website or by sending you an email or other communication.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: contact@trekavel.com